If the above solutions have not helped at all, then definitely try this possible workaround to fix controller that won’t sync or controller that’s not working : This is not a safe procedure and may potentially corrupt the software if done repeatedly. The only difference that we notice with this procedure is that you disrupt the boot up process of the console first. Some PS4 users who had a wireless controller syncing issue in the past reported that they were able to resync their controllers with the steps below. Connect the controller to the PS4 again and see what happens. Insert the paper clip in the hole and push the reset button for about 5 seconds. It’s under and near the left trigger (LT) button. Find the small hole where the reset button is. You’ll have to use the unfurled paper clip to press the tiny reset button. For this to work, you’ll need to use a paper clip or a similar object. ![]() If you can’t perform a soft reset on the controller, then you have no other option but to perform a hard reset. – Re-sync the controller at startup like what we did in Step#3. This will disconnect the inactive controller from the console. Press the Options button on your controller, found to the right of the touchpad. An active controller should show a green dot while inactive ones will have a white or grey circle. Find the wireless controller that’s not working in the list of devices and select it. Using the second controller that’s working, go to your PS4’s Settings menu. If you don’t have a second controller to use, just skip this solution and proceed to the next one below. You’ll need another good working controller to do this. Perform a soft reset on the controller.This will prompt the controller to re-sync at startup. – Press and hold the PlayStation or PS button on the center of your controller. – Connect your controller to the console using a USB cable. ![]() If the previous step hasn’t helped, you can try to check if re-syncing at startup will do the trick. This will clear the old connection setting and resync this controller to the console again. – Press and hold the PlayStation button in the middle of the controller. Connect the controller to your PS4 with the USB cable. If you’re having trouble connecting a controller wirelessly, try using a USB cable instead to resync it.
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